Third Party Support for HPE Storage Hardware

Third-Party Support for HPE Storage Hardware offers a cost-effective, flexible, and reliable alternative to OEM (HPE) maintenance—especially for businesses looking to extend the life of their equipment beyond warranty or End of Service Life (EOSL).

Here’s a complete overview of what it includes and why it’s a smart move:

🛠️ What Is Third-Party Support for HPE Storage?

Third-party maintenance (TPM) providers deliver hardware support, parts replacement, troubleshooting, and system monitoring for HPE storage systems without relying on HPE's OEM support contracts.

✅ Key Benefits of Third-Party Support

1. Lower Cost

  • Save 30% to 70% compared to OEM contracts.

  • Pay only for the support you need—no bundled services or licensing overhead.

2. Extended Equipment Lifespan

  • Continue using stable, reliable HPE storage systems well past EOL or EOSL dates.

  • Avoid premature hardware refresh cycles.

3. Flexible SLAs

  • Choose custom service levels: 24/7, 9x5, next-business-day, or 4-hour response.

  • Tailor support to your business needs and budget.

4. Global Parts Availability

  • TPMs often maintain a spare parts inventory for legacy HPE hardware.

  • Fast, on-site replacements in most metro and tier-2 regions.

5. Single-Vendor Support

  • Support multiple brands (Dell, Cisco, NetApp, IBM, etc.) under one contract.

  • Simplifies vendor management and reduces administrative overhead.

💼 HPE Storage Platforms Commonly Supported by TPM Providers

Storage SystemDescription
HPE 3PAR StoreServTier-1 SAN for enterprise workloads
HPE Nimble StorageHybrid/All-flash arrays with predictive analytics
HPE MSA SeriesEntry-level SAN for SMBs
HPE StoreVirtual VSASoftware-defined storage (formerly Lefthand)
HPE EVA SeriesOlder SAN solutions still in use
HPE XP SeriesEnterprise storage, OEM’d from Hitachi

🔒 Services Typically Included

  • Onsite hardware replacement

  • 24/7 remote diagnostics

  • Firmware and microcode updates (where supported)

  • Preventive maintenance and health checks

  • Asset lifecycle tracking and reporting

🏆 Leading TPM Providers for HPE Storage

  • Curvature / Park Place Technologies

  • Service Express

  • Maintech

  • Evernex

  • Black Box (India-focused)

  • Spectra & Global Nettech (regional TPM specialists)

📌 When Is TPM the Right Choice?

✔ Your HPE warranty is expired or near EOSL
✔ You want to reduce IT maintenance costs
✔ You use stable, non-critical HPE storage systems
✔ You prefer flexible, multi-vendor support

Want help finding the right third-party support provider for your HPE storage setup?



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